Warranty Terms & Conditions

EXPRESS LIMITED WARRANTY

ALL WARRANTIES ARE NON-TRANSFERABLE

Product-Specific Warranty Coverage

Warranty coverage varies by product and may differ with respect to parts, labor, compressors, and other components.

Customers are responsible for reviewing the warranty information provided on each individual product page on the Bush Refrigeration, Inc. website to determine the specific warranty coverage and applicable warranty periods for the equipment being purchased.

The warranty information listed on the individual product page, together with the applicable purchase agreement or contract, establishes the warranty coverage for that equipment. In the event of a discrepancy between the product page and the executed purchase agreement or contract, the executed purchase agreement or contract shall govern.

The general warranty terms, conditions, limitations, and exclusions outlined herein apply to all equipment sold by Bush Refrigeration, Inc., unless otherwise expressly stated in the applicable purchase agreement or contract or in writing by an authorized representative of Bush Refrigeration, Inc.

Important Warranty Restriction: Commercial equipment installed, operated, or used in residential or non-commercial settings is excluded from warranty coverage unless expressly authorized in writing by Bush Refrigeration, Inc. Refer to the Warranty Exclusions section below for additional details.

A LIMITED EXPRESS WARRANTY, subject to the terms and conditions below, covers all units sold by Bush Refrigeration, Inc., according to the specific warranty coverage applicable to each product.

Warranty Period

The applicable warranty period begins upon receipt of the equipment by the consignee. Any delay in installation or use does not postpone the start of the warranty period.

Warranty coverage begins upon delivery of the equipment to the consignee and is not contingent upon installation, first use, construction schedules, or any delay in placing the equipment into service.

Failure to notify Bush Refrigeration, Inc. of a service problem before performing repairs releases Bush Refrigeration, Inc. from responsibility for paying the associated claim.

Temperature Regulation

Due to handling during transportation, the unit may take seventy-two (72) hours for the temperature to properly regulate. Bush Refrigeration, Inc. does not recommend placing products into the unit during this period.

Installation Responsibility

Customer acknowledges that Bush Refrigeration, Inc. does not perform installation unless specifically stated in writing within the applicable purchase agreement or contract.

All installation, electrical connections, refrigeration connections, startup procedures, and system commissioning are the sole responsibility of the Customer or Customer's designated contractor.

Bush Refrigeration, Inc. shall not be responsible for equipment performance issues, damages, or warranty claims resulting from improper installation, improper electrical supply, improper refrigeration piping, or failure to follow manufacturer installation guidelines.

Maintenance and Usage Requirements

The warranty is subject to compliance with certain maintenance and usage requirements, including, but not limited to, the following:

  • The power source must meet the electrical specifications of the unit.
  • The unit must be taken out of service immediately if it malfunctions.
  • The unit must only be used for its specified purpose.
  • The specified air or water flow to the condensing unit must be maintained during operation.
  • The cabinet access door must not remain open for extended periods.
  • The condenser coil must be cleaned regularly to prevent buildup of foreign materials.
  • The unit must not be altered or moved from its original installation site.
  • The unit must not be subject to abuse.
  • Any defective parts and supporting invoices must be returned to Bush Refrigeration, Inc. within thirty (30) days of the date of service. Claims received after this period will not be considered.
  • All returned parts and invoices must be clearly marked with a return authorization number.
  • Self-contained units must not be laid down. If laying the unit down is necessary, it must be allowed to stand upright for a minimum of twenty-four (24) hours before being plugged in. Damage resulting from failure to follow this requirement is not covered under warranty.

EXPRESS WARRANTIES

Labor Warranty (Refer to Product-Specific Warranty Coverage and Contract)

Where applicable, and depending on the specified warranty term, Bush Refrigeration, Inc. will reimburse the original purchaser for reasonable labor costs incurred for repairing or replacing defective parts covered under the applicable warranty.

The decision to repair or replace any defective part is solely at the discretion of Bush Refrigeration, Inc.

Adjustments are not covered by the labor warranty under any circumstances.

Holiday, weekend, and overtime labor rates are excluded from warranty coverage.

Parts Warranty (Refer to Product-Specific Warranty Coverage and Contract)

Where applicable, and depending on the specified warranty term, Bush Refrigeration, Inc. will replace defective parts covered under the applicable warranty, excluding light bulbs and glass shelves. These items are the sole responsibility of the Customer.

Bush Refrigeration, Inc. will ship all replacement parts unless otherwise authorized by an authorized representative of Bush Refrigeration, Inc.

Credit will be issued for approved supply house invoices for parts found to be defective within forty-five (45) days of receipt, subject to the claim submission and documentation requirements outlined herein.

Compressor Warranty (Refer to Product-Specific Warranty Coverage and Contract)

Where applicable, compressor warranty coverage and duration shall be determined by the warranty specified for the individual product and the applicable purchase agreement or contract.

Any compressor warranty is subject to the terms, conditions, limitations, and exclusions outlined herein.

Where compressor exchange coverage is provided, the exchange agreement covers only one compressor exchange during the applicable warranty period.

Compressor identification tags from the failed compressor must be sent to Bush Refrigeration, Inc. for reimbursement or replacement.

Filters, dryers, and other starting components are considered parts and are not covered under the compressor warranty after the expiration of the applicable parts warranty period.

WARRANTY EXCLUSIONS

Bush Refrigeration, Inc. specifies that certain conditions and items are excluded from warranty coverage, including, but not limited to, the following:

Commercial Equipment Used in Residential or Non-Commercial Settings

Commercial refrigeration equipment sold by Bush Refrigeration, Inc. is intended for commercial use.

Commercial equipment installed, operated, or used in residential or non-commercial settings is not covered under any parts, labor, or compressor warranty, unless expressly authorized in writing by Bush Refrigeration, Inc.

Product Loss

Bush Refrigeration, Inc. is not responsible for and will not reimburse for any loss of product, including, but not limited to, flowers, plants, food, or other perishable goods, or for any loss of business resulting from equipment defects, delays, or malfunctions.

Additionally, Bush Refrigeration, Inc. is not liable for any damage or economic loss resulting from events such as fire, flood, civil disorder, earthquake, or other events not covered under the applicable warranty.

Customers are advised to discuss appropriate insurance coverage with their insurance carrier.

Adjustments

Adjustments of any kind, including, but not limited to, temperature controls, defrost time clocks, and doors, are not covered under the warranty and are the sole responsibility of the Customer.

Refrigerant and Refrigerant Leaks

Refrigerant and refrigerant leaks are not considered parts and are not covered under the Bush Refrigeration, Inc. Express Warranty.

Shipping Costs

Warranty coverage excludes shipping costs for all replacement parts.

Improper Storage or Delayed Installation

If equipment is delivered but not installed or placed into operation promptly, the Customer remains responsible for proper storage and protection of the equipment.

Equipment must be stored indoors or in a properly protected environment that prevents exposure to moisture, weather, corrosion, or physical damage.

Bush Refrigeration, Inc. shall not be responsible for any damage, deterioration, corrosion, or operational issues resulting from improper storage, delayed installation, construction delays, or failure to place the equipment into service within a reasonable time after delivery.

LIMITATION OF WARRANTIES

Bush Refrigeration, Inc. and the Customer specifically understand and acknowledge that there are no warranties, either express or implied, other than those expressly stated herein, in the applicable product-specific warranty, or in the executed purchase agreement or contract.

The Customer shall rely on no other assertions, representations, or statements except those expressly contained in these Warranty Terms & Conditions, the applicable product-specific warranty, the executed purchase agreement or contract, or other written representations signed by an authorized representative of Bush Refrigeration, Inc.

ALL WARRANTIES ARE NON-TRANSFERABLE.